How much are the delivery charges?
Krixot.com provides free delivery on all items if your total order amount is more than Rs. 500/-. Otherwise Rs. 125/- is charged towards shipping charges.45₹ charges for Cash on Delivery.
What is the estimated delivery time?
If the item is in stock, it will be delivered in 5-7 days from the order date. While most items are delivered in 5-7 days, there are a few items which may be delivered in 7-10 days.
How will the delivery be done?
We send all packages via reputed couriers such as Blue Dart, First Flight, etc.
What about warranty and hidden costs (sales tax, etc.)?
There are no extra taxes or hidden costs. The price mentioned on the website is the final product price including taxes. What you see is what you pay! Our prices include applicable Central Sales Tax (CST) and Value Added Tax (VAT) wherever applicable.
How do I track my shipment?
Krixot uses only reputed couriers. We notify our customers via a shipment confirmation email within 24 hours of dispatching the product(s). This shipping confirmation email will have the couriers’ tracking number and the link for tracking.
What pin codes do you ship to?
Krixot ships to almost all pin codes in India with the Cash on Delivery option. For
availability in your region try your pin code on any of the product page.
You can ask for refund if:
1) You receive the product in damage/ tamper condition. We request our customers to open and check the product at the time of delivery. In case there is any damage found to the product, please send an email at [email protected] within 48 hours of delivery of the product along with your order number.
We will send you a replacement against the damaged product or we can issue a credit note which will be a valid for one year.
We will compensate the customer for the courier charges on the returns.
2) If you did not like the product
Please send us an email at [email protected] within 48 hours of delivery of the product along with your order number.
We will issue a credit note for the equivalent amount which will be valid for one year.
3) Refund Policy will change as per the Promotion policy during any promotion.
- Cost of sending the shipment to us would be borne by you or if you want, we can get the product picked up from your place (subject to availability from logistics partner) and can deduct the charges and can issue the credit note of the balance amount.
- Product should be dispatched for return, within 48 Hours of confirmation from our team. Also share the tracking number of the parcel with Krixot team. Failure to dispatch product or provide tracking number within 48 hours of return/refund approval, your order for refund/return will stand cancelled and Krixot will not entertain any refund/return afterwards.
- The product has to be packed properly so that it reaches us safely in both the cases ( if you are taking care of the delivery or we are taking care of the delivery), then only a credit note would be issued to you.
- The product will be dispatched once we will receive the returned product.
For some reason if you do not wish to proceed with the order, inform us by sending an email at [email protected] along with your order id.
We will cancel your order and will issue a credit note for the equivalent purchased amount.
No cancellation would be entertained for the dispatched orders.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|